Last Updated: October 2023

Welcome to the Wiestell.com Ltd website (the 'Website' or 'Platform'). By accessing this Website, you agree to the following terms and conditions (the 'Terms'). If you do not agree to these Terms, you may not use this Website and should exit immediately.

Wiestell.com Ltd ('Wiestell.com,' 'We,' 'our,' 'us') is an online luxury fashion e-commerce platform provided solely for your personal use to browse, shop for clothing, accessories, and other fashion items ('Items').

1. Use of the Website

•  You must be at least 18 years old or have legal parental or guardian consent to use this Website.
•  You agree that all personal information provided during registration and use of this Website is true, accurate, and current.
•  You may not impersonate any other person or entity or use a false name.
•  By using this site, you agree to comply with and be bound by these Terms.
•  We reserve the right to change these Terms at our discretion. Continued use of this Website after any such change(s) constitutes your acceptance of the updated Terms.

2. Making a Purchase

• When you order an Item from Wiestell.com, you are making an offer to purchase it at the price stated, subject to these Terms.
• You will be guided through the order process on the Website. Placing an order is completed by clicking on the 'Purchase Now' button.
• Upon placing your order, we will send you an email acknowledging the order details, order reference, and total order value. This is not an order confirmation or acceptance.
• Our acceptance of your order and the contract between you and us will occur when you receive an email notifying you that we have dispatched the Items ordered by you.
• We may not accept your order if an item is out of stock, your payment card is due to expire within 28 days, or we are unable to obtain payment authorization. We reserve the right to reject any offer to purchase at our sole discretion.
• If we cannot fulfil your order after acknowledging it, we will contact you by email or telephone and provide further instructions.
• We strive to keep the Website up-to-date but cannot guarantee the availability of any specific Item.

3. Price and Delivery

• Currency: Prices are displayed in the currency you choose during checkout. Currency options may be restricted by your shipping destination.
• VAT: Prices for shipments within the UK include VAT where applicable. Prices for EU and dependent territories include VAT. Other countries' prices exclude VAT.
• DDP: Orders to select countries are shipped on a Delivery Duty Paid (DDP) basis, including import taxes and duties in the product price. The final payment is in your chosen currency.
• Customs Duty: Orders shipped to countries outside of DDP may be subject to local import taxes, your responsibility.
• Delivery: We deliver to over 170 countries. Estimated delivery times are provided as a guide and may vary. Items are insured until delivered.
• Delayed Delivery: If your order will not be delivered within the specified timeframe, we will notify you and take corrective action as quickly as possible.

4. Returns and Cancellation

• Customer Satisfaction: We aim for your satisfaction. If you are not satisfied with your purchase, we offer a full refund according to our returns policy.
• Sale Items: Sale items purchased during 'Final Reductions' in specific countries cannot be returned or exchanged.
• Return Conditions: Returned Items must be in their original packaging, unworn, with all tags attached. Damaged or soiled items may not be accepted.
• Returns from non-EU Countries: Special instructions apply to returns from non-EU countries. Complete the provided Proforma Invoice for returns from outside the EU.
• Statutory Cancellation Rights: EU customers have a right to cancel their order within 14 days of receiving Items. See our Cancellation Policy for details.

5. Discount Codes

• Discount codes may be provided via email or promotional materials. Specific terms and restrictions apply to each code.
• Codes are unique, non-transferable, and have expiration dates. Codes may be redeemed online or in-store as specified.
• When using a discount code for multiple items, the discount is prorated over each item. Refunded items retain the discount value.

6. Credit Cards

• We accept valid credit or debit cards for online and phone orders.
• Your card issuer may conduct additional security checks. All cardholders are subject to validation and authorization.

7. Passing of Property and Risk

• We retain legal ownership of Items until full payment is received. Risk passes to you upon delivery.

8. Refunds

• We offer full refunds for returned Items in line with our Returns Policy.

9. Copyright and Trade Marks

• All Website content, including text, graphics, logos, and trademarks, is protected by copyright and trade mark laws. Unauthorized use is prohibited.

Wiestell.com Ltd respects your privacy and values your trust. Please review our Privacy and Cookies Policy for information on how we collect, use, and protect your data.

Disclaimer: Our Website may contain links to third-party websites for your convenience. We do not control these sites and are not responsible for their content or availability.

9. Limited License

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Wiestell.com Ltd website. However, please note that:

1. a) You may not modify or download the website or its contents, except for caching or as necessary for viewing the content.

1. b) The website and its content are for personal use only, and you may not use them for any other purpose.

1. c) You may not create derivative works based on the website or its content.

1. d) Collecting account information for the benefit of another party is prohibited.

1. e) You may not use meta tags or any other "hidden text" that utilizes our name or trademarks without our express written consent.

1. f) Using software robots, spiders, crawlers, or similar data gathering and extraction tools, or any action that may impose an unreasonable burden on our infrastructure, is not allowed.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Wiestell.com Ltd website for personal, non-commercial use only. However, the website that links to ours must:

1. a) Link to, but not replicate, our content.

1. b) Not imply that we endorse such website or its services or products.

1. c) Not misrepresent its relationship with us.

1. d) Not contain content that could be construed as distasteful, obscene, offensive, or controversial, and should contain only age-appropriate content.

1. e) Not portray us, our products, services, or items in a false, misleading, derogatory, or otherwise offensive manner.

1. f) Not use any trademark without our prior written consent.

1. g) Not link to any page of the website other than the home page. We may request that you remove any link to our website, and you must comply with such requests.

Any unauthorized use of the website terminates the limited license provided in this section without prejudice to any other remedies available to us by applicable law.

10. Third-Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from the Wiestell.com Ltd website. Links appearing on our website are for convenience only and do not imply endorsement by us. Your use of off-website pages or other linked websites is at your own risk. We are not responsible for examining or evaluating these external pages or websites, and we do not warrant the offerings or actions of these external sites. You should carefully review the terms and privacy policies of all off-website pages and other websites you visit.

11. Submissions

While we welcome your inquiries and feedback, we do not accept unsolicited suggestions and ideas. However, any inquiries, feedback, suggestions, ideas, or other information you provide us (collectively, 'Submissions') will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you grant us a non-exclusive, royalty-free, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in any form, media, or technology, whether now known or hereafter developed, for any purpose, including but not limited to developing, manufacturing, distributing, and marketing products.

By making a Submission, you represent and warrant that you own or control the rights to your Submission. You further represent and warrant that your Submission does not contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of 'spam.' You may not use a false email address or impersonate any person or entity in connection with your Submission. You agree to fully indemnify us for all claims arising from your claims to any rights in any Submission.

12. Our Liability To You

You have certain rights under the law, including that any items you order through our website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on our website.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these terms.

We only supply items, use of the website, and any other services for domestic and private use. You agree not to use them for any commercial, business, or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Furthermore, you agree that we are not responsible or liable under any circumstances for any computer viruses, system failure, or malfunction that may occur in connection with your use of the website, including during hyperlinks to or from third-party websites.

In no event shall our maximum aggregate liability exceed the greater of one hundred pounds (£100.00) or the sum you have paid us for the item in relation to which you have a claim. Nothing in any warranty given in this clause affects your statutory rights.

We do not exclude or limit in any way our liability for:

(i) Death or personal injury caused by our negligence.

(ii) Fraud or fraudulent misrepresentation.

(iii) Any breach of the terms implied by the Sale of Goods Act 1979.

(iv) Any breach of the terms implied by the Consumer Protection Act 1987.

(v) Any other liability that cannot be excluded by law.

13. Disputes

Any dispute related to your use of the Wiestell.com Ltd website and purchases from us shall be resolved through confidential arbitration in [City], except that, in cases involving intellectual property rights, we may seek injunctive or other appropriate relief in the English Courts, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

14. General

These terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Wiestell.com Ltd website and any purchases from us, and supersede all prior proposals, agreements, or other communications.

If any provision of these terms is held to be illegal, invalid, or unenforceable in whole or in part, the remaining provisions shall continue to be valid as to the other provisions and the remainder of the affected provision.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power, or privilege under these terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege. The rights and remedies provided by these terms are cumulative and are not exclusive of any rights or remedies provided by law.

Nothing in these terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

We reserve the right to change these terms at any time, and we encourage you to revisit them periodically. Any changes are effective immediately upon posting on the website. Your continued use of the website constitutes your agreement to all such terms.

We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice.

We reserve the right to refuse to supply items to any person for any reason, withdraw any items from the website at any time, and remove or edit any materials or content on the website. We will not be liable to you or any third party for any loss resulting from our actions.

15. Governing Law

Your use of the Wiestell.com Ltd website and any purchase from us shall be governed by English law, and you submit to the exclusive jurisdiction of the English courts.

16. Gift Cards

Gift Cards sold by Wiestell.com Ltd are subject to the following terms and conditions:

1. a) Gift Cards are valid for 12 months from the date of purchase.

1. b) Gift Cards can be redeemed against all products on the Wiestell.com Ltd website.

1. c) Gift Cards cannot be returned or refunded and are non-transferable.

1. d) Gift Cards can only be purchased with a debit or credit card.

1. e) If your order exceeds your Gift Card value, any remaining balance must be paid for by credit or debit card.

1. f) If you return products purchased using a Gift Card, the remaining balance will be added to your account as credit.

1. g) Wiestell.com Ltd is not responsible if a Gift Card is lost, stolen, destroyed, or used without your permission.

1. h) Wiestell.com Ltd reserves the right to cancel a Gift Card if necessary.

1. i) Gift Cards are exempt from duty and tax.

1. j) No delivery charges apply on Gift Card-only orders.

1. k) If a customer purchases a Gift Card alongside other products, standard delivery charges will apply.

1. l) Gift Cards cannot be used in conjunction with any other offer, except for free delivery promotions.

17. Using and Submitting on The Style Social

Our website allows you to upload your photographs and/or videos and feature content from social media platforms such as Instagram and Twitter. By uploading your content, you acknowledge that it may be selected for display on our website and other marketing materials. We may select content at our discretion.

By submitting content, you grant us a non-exclusive, royalty-free, transferable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display the content for promotional purposes without additional compensation.

You represent and warrant that you own or control the rights to your content and that it does not contain harmful elements.

18. UK Tax Strategy

This section pertains to our UK Group tax strategy and compliance. We are committed to complying with relevant tax laws, maintaining transparency, and reporting accurately. Our tax objectives include compliance, maintaining a transparent relationship with tax authorities, accurate reporting, balanced tax planning, and arm's-length transactions within the group.

Tax risk management is an ongoing process, and we work closely with our tax team and external advisors to ensure compliance. We have a low tolerance for tax risk.

Please note that this tax strategy applies to UK resident businesses within the Wiestell.com Ltd Group.

For any questions regarding these terms and conditions, please contact us at customercare@wiestell.com.

Thank you for choosing Wiestell.com Ltd. for your luxury fashion needs. Enjoy your shopping experience!